Terms of use of this website

Your use of this website is subject to the following terms and conditions. If you are not in agreement, you must terminate your use of this site.

Dorade Law takes all reasonable care to ensure that the information contained on this website is accurate. Any information about Dorade Law’s products and services is for general information only.

This website may include information relating to the law and legal developments. Such information is based upon the law of England and Wales (unless we expressly state that is not the case). Users should be aware that laws and regulations may be different outside England and Wales. The information is only intended for general guidance and does not constitute advice. Detailed professional advice should be obtained before taking or refraining from taking action in relation to any such information.

Material on this website is protected by copyright which is owned or controlled by Dorade Law. Material is not to be incorporated or distributed in any work or in any publication in any form without the permission of Dorade Law. Any material used must be attributed to Dorade Law and contain a link to the website www.doradelaw.com.

Dorade Law accepts no liability whatsoever in relation to the content of third party material placed on these pages and and we do not warrant that any information or the materials available from the website are virus-free. Material is downloaded at your own risk.

All work that we undertake is carried out on the basis of our current Terms of Engagement.

Regulatory information

Dorade Law and Doradelaw are the trading names of Dorade Limited, a company authorised and regulated by the Solicitors Regulation Authority (No. 523020) and registered in England and Wales (No. 06595987). Director NJ Horton. Registered Office: The Workshop@ Greenhay, Muckwell, North Hallsands, TQ7 2EW

Dorade Law is authorised and regulated by the Solicitors Regulation Authority and subject to the rules and principles governing solicitors’ conduct which can be found at www.sra.org.uk

VAT registration number GB983234308

Dorade Law is authorised and regulated by the Solicitors Regulation Authority and subject to the rules and principles governing solicitors’ conduct which can be found at www.sra.org.uk

Complaints procedure

Complaints about service

We are committed to providing a high-quality legal service to all our clients. If something goes wrong we need you to tell us about it. This will help us to improve our standards of service.

If you are not happy with our service please raise this first with the person concerned or with Jojo Szota, the practice manager. 

Internal process

Your complaint will be investigated as set out below.

  • Within three working days of contacting us you will be sent an acknowledgement, which will tell you who will be investigating your complaint. 
  • We will investigate your complaint and will aim to conclude our investigation, within 4 weeks.
  • Our investigation will include a review of your file in relation to the issues you have complained about and we may suggest a meeting to discuss your concerns. At the end of our internal process we will send you a detailed response to the complaint.
  • If we are unable to conclude our investigation within 28 days we will contact you to explain why and give you a revised date for our completed response.

Will we be charged?

You will not be charged for the investigation of your complaint.

What resolution can we expect?

If we find evidence of poor service we will seek to provide an appropriate remedy. This might include:

  • An apology;
  • Compensation for loss suffered;
  • Putting things right;
  • Reducing an invoice or a reduction in fees.

If we find that there has been no poor service we will fully explain why we have come to this conclusion.

Legal Ombudsman

If we are unable to resolve the complaint you may have the right to have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first and that you fall within the limits of their scheme. 

The time limits for taking a complaint to the Legal Ombusdman are:

  • Within six months of receiving our final response to your complaint and
  • No more than six years from the date of the act / omission that you are complaining about ;or
  • No more than three years from when you should reasonably have known there was cause for complaint (if it took place more than six years ago).

If you would like more information about the Legal Ombudsman please contact them directly:

Website: www.legalombudsman.org.uk

Telephone: 03005550333

Email enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ  

Solicitors Regulation Authority

The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. You can raise your concerns with the Solicitors Regulation Authority

v.February 2023